Refund policy

The Herbary Return and Refund Policy

At The Herbary, we strive to provide our customers with the highest quality products and exceptional service. We understand that there may be occasions where you need to return an item. Our return and refund policy is designed to make this process as smooth and advantageous as possible for you.

Returns

  • Eligibility: We accept returns for products purchased directly from The Herbary within 30 days of purchase.
  • Condition: Products must be returned in their original, unopened, and unused condition. Opened or used items are not eligible for a return.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Refunds

  • Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
  • Non-Refundable Items: Gift cards, downloadable products, and items marked as final sale are non-refundable.

Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at herbary2000@icloud.com.

Shipping

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Address for Returns: To return your product, mail it to:
    • The Herbary
    • Bloomsburys, Sissinghurst Rd,
    • Biddenden, Ashford TN27 8DQ
    • England

Contact Us

For any questions or concerns regarding returns and refunds, please contact us at:

Thank you for shopping with The Herbary. We appreciate your business and are committed to ensuring your satisfaction.