Shipping policy

The Herbary Shipping Policy

Effective Date: 15/05/2024

At The Herbary, we strive to provide you with a seamless shopping experience, from the moment you place your order to the moment it arrives at your doorstep. Please review our shipping policy for information on how we handle the shipping of our products.

Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days.
  • Shipping Time: Once processed, orders are usually shipped within 3 to 6 business days.

Shipping Rates and Delivery Estimates

  • Shipping Rates: Shipping costs are calculated at checkout based on your delivery location and the weight of your order.
  • Delivery Estimates: Delivery times vary depending on your location. You will receive an estimated delivery date when you place your order.

Domestic Shipping

  • Standard Shipping: Our standard shipping option typically delivers within 3 to 6 business days after the order has been processed.
  • Express Shipping: If you need your order faster, we offer an express shipping option that delivers within 1 to 3 business days after processing.

International Shipping

  • Availability: We currently ship to select international locations. Please check our website for the list of countries we ship to.
  • Shipping Time: International shipping times vary depending on the destination. You will receive an estimated delivery date at checkout.
  • Customs and Duties: International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient and are not included in the shipping cost.

Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

Shipping Address

  • Accuracy: Please ensure that your shipping address is correct and complete. We are not responsible for delays or misdeliveries resulting from incorrect or incomplete addresses.
  • Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible at herbary2000@icloud.com. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

Delays

  • Unexpected Delays: While we aim to ship your order within the estimated time frame, there may be delays due to factors beyond our control, such as carrier delays, weather conditions, or customs processing. We appreciate your understanding and patience in such cases.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

  • Address: The Herbary, Bloomsburys, Sissinghurst Rd, Biddenden, Ashford TN27 8DQ, England
  • Phone: 07548 383828
  • Email: herbary2000@icloud.com

Thank you for shopping with The Herbary. We are committed to ensuring your complete satisfaction and look forward to serving you.